Refund & Return Policy

As a distributor of digital software licenses and activation keys, **Av Sales Online** adheres to a strict policy regarding refunds and returns due to the nature of our products. This policy outlines the specific, narrow conditions under which a return or refund may be considered.

1. General Policy: Digital Goods Non-Refundable

All sales of digital software licenses, activation keys, and subscription services purchased from **Av Sales Online** are considered **final and non-refundable** immediately upon electronic delivery. Once a digital key has been delivered to the customer, it is deemed 'used' and cannot be restocked or resold.

2. Eligibility for Refund (Exceptional Circumstances Only)

Refunds or exchanges will only be processed under the following **verified technical circumstances** and within **7 days** of the original purchase date:

• **Key Invalidity:** The product key delivered by **Av Sales Online** is demonstrably invalid or blocked upon the initial activation attempt. *Proof of manufacturer's error message or deactivation is required.*
• **Incorrect Product Delivery:** The customer received a product key for a completely different software or version than what was ordered.
• **Failure to Deliver:** The order was successfully processed and charged, but the digital key was not electronically delivered within 24 hours of purchase.

3. Conditions that **Void** Eligibility

A refund will **not** be granted for:

• Change of mind, dissatisfaction with the software features, or software incompatibility with the customer's device (it is the customer's responsibility to verify system requirements prior to purchase).
• Issues arising from misapplication of the product key, third-party technical problems, or user-error during installation.
• Requests made after the 7-day eligibility window.

4. Refund Request and Validation Process

To initiate a review for a refund, the customer must:

• Contact our dedicated support team within the 7-day period at support@avsalesonline.com.
• Provide the Order ID, proof of purchase, and a detailed, verifiable description (with screenshots/logs) of the activation failure.
• Cooperate fully with our technical support staff to remotely verify the issue and attempt resolution.

5. Processing and Delivery of Refunds

If the refund request is approved after verification, the reversal will be processed back to the original payment method within 7–10 business days. **Av Sales Online** reserves the right to fully invalidate and deactivate the product key associated with the refunded order.

6. Contact for Policy Inquiries

For any questions concerning this Refund & Return Policy, or if you require assistance with a technical issue, please contact our support team promptly at support@avsalesonline.com.